Have you ever had one of those days in which everything seems to happen? That was our day yesterday, hence the eerie silence that descended over our social media channels yesterday. Did you see the tumble weeds go by and wonder what was going on?
Yesterday we received some bad news that impacted on our first two tour stops, Yorkshire and Shropshire. Due to extreme weather (http://www.scmp.com/news/china/society/article/1928200/chaos-shenzhen-airport-highest-alert-delays-200-flights-cancelled) the air freight designated to transport the models to the UK was grounded in China, meaning that the models would not make it in time for the events. I took the difficult decision to reschedule our Yorkshire and Shropshire Tour Stops yesterday which as you can imagine is extremely disappointing and heartbreaking. Every person due to attend has been contacted and the rescheduled dates for the events are in the diary for June and July.
I would like to thank everyone for being so understanding and accepting of the situation- thank you, thank you, thank you! It's the first time we have had to ever reschedule an event in all our years so thank you to everyone for being so amazing about it. I know we cannot control the weather but still, rescheduling events is not something we undertake lightly nor enjoy doing. Hosting a tour event without the models wouldn't be the same though and a paragraph from yesterday summed it up completely: " Our tour events are about our Copperfox models and without the models at the tour event, we feel that this would not be the experience that our collectors would expect nor would be a true representation of what the event should be like. Whilst we could host the events without the models, it would be like holding a birthday party without the birthday person being present".
So what happened? Our shipment was due to arrive yesterday, in ample time for the first event. We received a phone call yesterday which we thought was to arrange the delivery of the models. Instead we were informed that our models were (and are) still at the airport, waiting for the storms to clear and air traffic to resume. As you can imagine, this was not the best news for a Monday morning. The news took a worse turn when we learnt, agonizingly, that our models were on a plane to leave but got unloaded, as apparently when a plane has to fly through bad weather, it has to carry extra fuel. To take on this extra weight a quarter of the planes cargo has to be removed and of all the cargo they could choose, they picked ours. You can probably imagine my response to this information (cue going through every emotion imaginable). Yesterday was spent exploring how to get the models here and around the problem (as there always is a solution- right?) and disappointingly, there was no solution nor a way that would ensure they arrive in time for the events. Every cargo plane was cancelled or delayed, with the disruption even affecting passenger aircraft. As I wrote in my message to everyone: "This is the one moment you wish you were a super hero who could control the weather, or fly”.
The models will arrive after the bank holiday and everything else goes ahead as normal. None of our other tour stops are affected nor the online pre-sale of the models. It's just, not the start that we had planned for. Being positive and looking ahead, that's okay, these bumps are put in the road for us to jump over and by now, as you all know, we can leap extremely high! :-)
To add to yesterdays pandemonium, it was also a big day in another way. Yesterday was the first day on our new path, officially leaving our Utterly Horses legacy behind. We gave back the keys to our rented premises/shop and waved goodbye to the old Utterly Horses HQ and the memories it held- the good, the bad, and the ones that have put us where we are now. We did raise a glass of something bubbly to it last night! Utterly Horses may have gone in the way we all remember it but it will return in a new form. That logo we all know and love will be returning, and joining the Copperfox one, just in a different format. It will still live up to it's name of being the home of the model horse and promoting the hobby we all know and love. Read more about it soon... literally :)